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Return & Exchange Policy – ClickHeaven

Last Updated: October 10, 2026

1. Our Policy

At ClickHeaven, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.

2. Eligibility for Returns and Exchanges

You may request a return or exchange if:

  • You received a damaged or defective product.

  • You received an item different from what you ordered.

  • Your item has a missing part or accessory that was included in the order.

Requests will be reviewed on a case-by-case basis and handled according to our policy and applicable consumer protection laws.

3. Time Limit for Requests

Please contact us within 48 hours of receiving your order to report a damaged, defective, or incorrect item.

We may ask you to provide clear photos or a video of the product and its packaging to help us verify the issue.

4. Items Not Eligible for Return or Exchange

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable law, the following may not be eligible for return or exchange:

  • Items that have been used, damaged, or altered by the customer.

  • Personalized or customized gift items.

  • Items returned without their original packaging or included accessories.

5. Return and Exchange Process

To request a return or exchange:

  1. Contact us through the Contact Us page on our website.

  2. Provide your order number and explain the issue.

  3. Share photos or videos if requested.

  4. Wait for our team to review your request and provide return or exchange instructions.

Please do not send an item back before receiving instructions from our team.

6. Refunds

If a refund is approved, we will inform you about the refund process and expected timeframe. The refund method may depend on the original payment method and the circumstances of the order.

Any refund will be processed in accordance with our applicable policies and legal obligations.

7. Shipping Charges

If a return or exchange is required because an item is damaged, defective, or incorrect, we will communicate the applicable return shipping arrangements.

For other return requests, shipping charges and eligibility will depend on the circumstances and applicable policy.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation requests may not be accepted once an order has been processed or dispatched.

9. Contact Us

For return or exchange requests, please contact ClickHeaven through the Contact Us page on our website. Include your order number and a description of the issue so we can assist you.

ClickHeaven – Every Click, A Little Happiness!

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